The Emergence of the Digital Elite
In a way, the pressure of real-time information is polarizing - the hard-working people are becoming harder to replace, while slackers and perhaps less knowledgeable people are just not needed. We have seen this trend in software engineering for a while - a handful of smart people can accomplish much more than an army of mediocre workers. A skilled, quick professional stands out these days. The people who shine are the people who get the new world - a no-nonsense approach, courtesy, and most importantly, speed.
Recently, my insurance broker switched companies. He quickly contacted me, offered an attractive new package, and then drove 1.5 hours from his office to my home to sign the papers. His commission would not want warrant the trip, but he was smart to make the investment of his time because he won me as a client. On the other hand, the cost of losing a talented employee for his old company just increased - they also lost a client, and I am sure I was not the only one.
Although my insurance agent lives in the technical world, he is part of new breed of folks that I call the digital elite. He uses Facebook to keep in touch with his friends, he was savvy enough to look up my company on the web, and he knows all the cool financial websites. In other words, he is on top of what’s going on. He knows all about the speed of information in our world. And this makes him a serious and important player, of the type that is really hard to replace.